FAQ

Our current payment method is etransfer sent to billing@youngtutors.ca.
Invoices are sent bi-weekly on every second Friday.
We are exploring options for credit cards to be linked with your account in the near future.

We offer both online and in-person services.
For in-person, we give you the option of either having us come to your home, or meeting in an agreed upon public location, such as a library or coffee shop.

A minimum of 24 hours notice is required for any schedule changes or cancellations. However, we understand that students often fall ill throughout the year, and an exception is given for absences due to illness.
In the case of an illness, a minimum of 3 hours notice is required.
Failure to provide a 24 hour notice in under normal circumstances, or 3 hours in the event of an illness, will result in the session to be charged in full.

We have an 18 hour notice for our sign up policy.
If a session you are trying to register for is less than 18 hours away, please contact the tutor directly to discuss scheduling.

The minimum length we schedule for is 1 hour.
Maximum of 2 hours.
We give our tutors the flexibility to end a session short and bill you for the appropriate amount of time.
For example, if a student has a weekly session booked with a tutor, but one week they don't have as much work to cover, and after a half an hour both parties feel comfortable with ending the session, our tutors can adjust the session length to only bill you for half an hour.
We will bill the session in increments of 15 minutes (0.5 hours, 0.75 hours, 1 hour, etc.).
We ask that students cancel the session 24 hours in advance if they feel they will have less than a half hour of content to cover.

If you have any further questions or concerns:

(587)-355-3545